Privacy Policy

1. Who We Are

ggt99 is an online casino and sports betting platform designed specifically for the Bangladesh market. Our website is accessible at https://ggt99.vip and offers a range of services including cricket betting, live casino games, slots, crash games, and fish games. We support local payment methods including bKash, Nagad, and Rocket, making it straightforward for players across Dhaka, Chittagong, Sylhet, Khulna, and other cities to deposit and withdraw funds conveniently.

As the data controller for this platform, ggt99 is responsible for how your personal information is collected, processed, and stored. We take this responsibility seriously and have implemented appropriate technical and organisational safeguards to ensure your data is handled with care and integrity at all times.

2. Information We Collect

When you register for an account or use the services provided by ggt99, we may collect the following categories of personal information:

• Identity information: full name, date of birth, username, and a copy of a government-issued identity document for account verification purposes.
• Contact information: email address and mobile phone number (used for account communications and two-factor authentication where applicable).
• Financial information: transaction records, payment method identifiers (such as bKash or Nagad wallet numbers), deposit and withdrawal history. We do not store full card numbers on our servers.
• Technical data: IP address, browser type and version, device type, operating system, session timestamps, and pages visited on our platform.
• Usage data: game history, wagering activity, bonus claims, session durations, and preferences set within your account.
• Communications data: records of any messages, support tickets, or feedback you submit to the ggt99 team via email or our support channels.

3. How We Use Your Information

ggt99 processes your personal data strictly for the following lawful purposes:

• Account creation and management: to register your account, verify your identity, and maintain your profile information.
• Service delivery: to process deposits and withdrawals, fulfil bonus awards, and provide access to our full range of games and betting markets.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent activity, money laundering, and any misuse of our platform.
• Customer support: to respond to your enquiries, resolve disputes, and improve the overall quality of our service based on player feedback.

4. Cookies and Tracking Technologies

ggt99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep your session active, and analyse how our platform is used. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note, however, that disabling cookies may affect the functionality of certain features on ggt99, including your ability to remain logged in and access personalised content. By continuing to use our platform with cookies enabled, you consent to our use of cookies as described in this policy.

5. Data Sharing and Third Parties

ggt99 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We may, however, share your data with carefully selected service providers who assist us in operating our platform, subject to strict confidentiality agreements. These include:

• Payment processing partners: necessary to facilitate secure deposit and withdrawal transactions via bKash, Nagad, Rocket, and other supported payment channels.
• Identity verification providers: to carry out Know Your Customer (KYC) checks in compliance with anti-money-laundering requirements.
• Analytics and platform monitoring services: to help us understand platform usage patterns, improve performance, and maintain uptime for all players.

6. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required to comply with applicable legal obligations. For active accounts, your data is retained for the duration of your relationship with ggt99. Upon account closure, data may be retained for an additional period as required by financial record-keeping standards and regulatory requirements.

Once the applicable retention period has elapsed and there is no further legitimate basis for retaining your data, we will securely delete or anonymise the information so it can no longer be associated with you as an individual.

7. Your Rights as a User

ggt99 respects your right to control your personal information. Subject to verification of your identity, you are entitled to exercise the following rights in relation to the personal data we hold about you:

• Right of access: request a copy of the personal data we hold about you at any time.
• Right to rectification: ask us to correct inaccurate or incomplete personal data without undue delay.
• Right to erasure: request deletion of your personal data where there is no longer a legitimate reason for us to retain it, subject to any overriding legal obligations.
• Right to restriction: ask us to limit the processing of your data in certain circumstances, such as while an accuracy dispute is being resolved.

8. Data Security

The security of your personal information is a top priority at ggt99. We deploy SSL (Secure Sockets Layer) encryption across the entire platform to protect data in transit. Sensitive data at rest is stored using encrypted database systems with access controls limited to authorised personnel only. Our systems undergo regular security audits and vulnerability assessments to identify and remediate any potential weaknesses before they can be exploited.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected users promptly and take immediate steps to contain and mitigate the impact.

9. Children and Minors

ggt99 is an adults-only platform. Our services are strictly intended for individuals who are 21 years of age or older. We do not knowingly collect, solicit, or retain personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided us with personal information, we will take immediate steps to close the account and delete all associated data.

If you believe a minor has created an account on ggt99, please contact us immediately at [email protected] so we can investigate and act accordingly. We take the protection of minors extremely seriously and have zero tolerance for underage gambling on our platform.

10. Changes to This Privacy Policy

ggt99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, services, or applicable legal requirements. When we make material changes, we will update the 'Last Updated' date at the top of this page. In cases of significant changes that materially affect your rights, we may additionally notify you via email or a prominent notice on the platform.

We encourage you to review this Privacy Policy periodically so that you remain informed about how ggt99 is protecting your information. Your continued use of the platform following the posting of any changes constitutes your acceptance of those changes.

11. Contact and Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data we hold about you, please do not hesitate to reach out to our support team. You can contact us by email at [email protected] — please include your registered username and a clear description of your request so we can respond efficiently.

We aim to respond to all privacy-related enquiries within 5 business days. ggt99 is committed to resolving your concerns fairly and transparently, in line with the principles set out in this Privacy Policy.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws applicable to the jurisdiction in which ggt99 operates. Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts. By using ggt99, players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar and across Bangladesh acknowledge and agree to these governing terms.